https://shopdigitalcraft.com/

Privacy Policy

Last updated: September 25, 2025

This Privacy Policy describes how Digital Craft (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.shopdigitalcraft.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, billing address, and email.
  • Order information including your name, billing address, payment confirmation, email address.
  • Account information (if account registration is enabled) such as username, password, and other security details.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include:

  • Device and browser information
  • Information about your network connection and IP address
  • Details of your interactions with our Site

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers such as:

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services
    We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your purchases, and provide customer support.
  • Marketing and Advertising
    We may use your personal information for marketing and promotional purposes, such as sending you promotional communications (via email or on-site banners) and showing you relevant ads through third-party tools such as Meta Pixel.
  • Security and Fraud Prevention
    We use your personal information to detect, investigate, or take action regarding fraudulent or illegal activity.
  • Service Improvement
    We may use your information to analyze usage and improve our Services.

Cookies

Like many websites, we use cookies and similar technologies to operate and improve our Site and Services, remember your preferences, run analytics, and personalize your experience.

  • For details on cookies used by WooCommerce/Automattic, see Automattic Cookies Policy.
  • For cookies used by Stripe, PayPal, and Meta Pixel, please refer to their respective privacy notices linked above.

Most browsers automatically accept cookies by default, but you can change your settings to block or delete cookies. Please note that removing or blocking cookies can impact your user experience.

How We Disclose Personal Information

We may share your personal information in the following circumstances:

  • With vendors or third parties who perform services on our behalf (e.g., IT hosting, payment processing, customer support).
  • With business and marketing partners to provide services and advertising.
  • When you direct us to share data (for example, social media integrations).
  • With our affiliates or within our business structure.
  • As required by law, legal process, or to enforce our rights.

We do not sell or share sensitive personal information without your consent, nor do we use it to infer characteristics about you.

Third Party Websites and Links

Our Site may contain links to websites or services operated by third parties. We are not responsible for the privacy or security of these sites. Please review their privacy policies before providing personal information.

Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention of Your Information

While we implement reasonable security measures, no system is completely secure. Information you transmit to us may not be secure while in transit.

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights under data protection laws, such as:

  • Right to Access / Know: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right of Portability: Request a copy of your information in portable format.
  • Restriction of Processing: Ask us to restrict how we use your information.
  • Withdrawal of Consent: Where consent is the legal basis, you may withdraw it.
  • Managing Communication Preferences: Opt out of promotional emails at any time using the unsubscribe link.

We will not discriminate against you for exercising your rights. We may require verification of your identity before responding to your request.

Complaints

If you have a complaint about how we handle your data, please contact us using the details below. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside of your country of residence, including in Australia and other jurisdictions where our service providers operate.

For transfers out of the European Economic Area (EEA) or UK, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Digital Craft
197 Loftus Street
Leederville 6007, WA, Australia
info@shopdigitalcraft.com