https://shopdigitalcraft.com/

Refund Policy

Last Updated: September 25, 2025

Welcome to Digital Craft. This Refund Policy outlines the conditions under which refunds may be granted for digital courses and products purchased on our website.

1. Nature of Digital Products

Our products are digital-only (courses, eBooks, toolkits, and learning materials) that are instantly accessible after purchase. Since these are non-tangible, irrevocable goods, we do not generally offer refunds once the product has been downloaded or accessed, except in the specific cases outlined below.

2. Right to Withdraw (Refund Requests)

Under international consumer protection laws, the right to withdraw from a purchase within 14 days (also known as the cooling-off period) does not apply to digital goods once the download or access has begun. However, you may be eligible for a refund if:

  • You have not yet downloaded or accessed the product, and
  • You request a refund within 14 days of purchase, confirming in writing that you have not used the product.

To request a refund in these cases, please contact us at info@shopdigitalcraft.com with the following details:

  • Full name
  • Purchase date
  • Reason for the refund request

3. 7-Day Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee exclusively for the promotional offer of the Candle Mastery Making Course available at:
https://shopdigitalcraft.com/step/candle-making-offer/

If you are not satisfied with this specific product, you may request a refund within 7 days of purchase, regardless of whether you have downloaded or accessed it.

This guarantee does not apply to any other products sold on our website.

4. Defective or Inaccessible Products

If you experience technical issues preventing access to the digital product, or if the file is corrupted or incomplete, we will either:

  • Provide a replacement file, or
  • Issue a refund if the problem cannot be resolved within a reasonable timeframe.

To report a defective product, please contact us at info@shopdigitalcraft.com and provide proof of the issue.

5. Fraud & Abuse Policy

To prevent misuse of our refund policy, we reserve the right to:

  • Deny refund requests from users who have previously requested excessive refunds.
  • Investigate refund requests for potential fraud before issuing approval.
  • Refuse refunds for accounts flagged for unauthorized use, abuse, or violations of our Terms of Service.

6. Contact Information

For any questions regarding this Refund Policy, please contact us at:
info@shopdigitalcraft.com